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Privacy Policy

Privacy & Security

Welcome
Welcome to WolfeVideo.com, web site owned by Wolfe Video, L.L.C. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

Your Consent
By using this site, you agree to the terms of this Privacy Policy and the Wolfe Video Terms of Use. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information You Provide
This site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).

Some areas of this site may ask you to submit personally identifiable information in order for you to benefit from the specified features (such as newsletter subscriptions, order processing, or resume submission) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.

Passive Information Collection
As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the Web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.

This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. We may at times combine personally identifiable information with passively collected information in order to personalize offers and the site for our users (for example, combined information may allow us to recommend products or features to you based on what you have liked in the past). For more information about cookies and other passive tracking methods discussed above, please click here.

Use and Disclosure of Information
Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. We may use personally identifiable information to contact you in relation to a transaction (e.g., we may telephone you to update you on the delivery status of an order for goods). In addition, we may make full use of all information acquired through this site that is not in personally identifiable form.

If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We also may disclose personally identifiable information you provide via this site to third parties, but only:

  1. To carefully selected partners who have offers that may be of interest to you, provided you have requested such offers, in which case we will require such partners to agree to treat it in accordance with this Privacy Policy and use it for the same purposes.
  2. To contractors we use to support our business (such as fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy and use it for the same purposes;
  3. In connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it for the same purposes; or
  4. To respond to law enforcement requests or where required by applicable laws, court orders, or government regulations.

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

Access, Correction, and Deletion
To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list.

Security
This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Links to Other Web Sites
This site may contain links or references to other Web sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Web site you visit.

How to Contact Us
To keep your personally identifiable information accurate, current, and complete, please contact us as follows:

Wolfe Video
Attention: Customer Service
P.O. Box 64
New Almaden, CA 95042
order@wolfevideo.com
1-800-GET-WOLFE

In addition, if you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, please contact us.

Changes to This Privacy Policy
If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.
This Privacy Policy was last updated on February 21, 2006.

Please note that Wolfe only ships to the U.S. and Canada.

With our Speedy $4.95 Shipping service for U.S. customers it only takes 3-5 business days for your order to be delivered to your door. For our 2-3 day Rush Shipping service please see the rates below. Please note that package tracking is not available for the Speedy Shipping method. Rush Shipping (2-3 business days) is fastest for phoned in credit card orders (Call 1.800.GET.WOLFE). Rush Shipping orders that have been placed on our website need to add one (1) business day to the processing time. Your Rush Shipping order will be delivered within 2-3 business days from date of shipment. Note that if you select Rush Shipping and an item is back-ordered, you will be notified that the order will be delayed. Please note: All orders are DISCREETLY shipped in a plain padded envelope or cardboard box. No rainbow flags or pink triangles—we promise!

WOLFE U.S. SHIPPING RATES

Order Subtotal Amount: Speedy Shipping (3-5 Business Days) Rush Shipping (2-3 Business Days)
Under $100 $4.95 $12.95
Over $100 FREE $14.95

WOLFE CANADIAN SHIPPING RATES
CANADA Standard Shipping – Takes approx. 7-10 business days. Please note that Rush Shipping to Canada is Not Available.

If your Cart Qty is: ESTIMATED CANADA shipping cost will be:
1-2 items $9.50 (this figure may be lower or higher depending on your location)
3-10 items $15.50 (this figure may be lower or higher depending on your location)
11 items $24.50 (this figure may be lower or higher depending on your location)
> 11 items Subject to Weight and charged at the time of shipping. Base amount of $24.50 will be calculated at checkout and updated at the time of shipping.

*Shipping charges are per shipment based on availability (and DVD/Blu-ray release dates are subject to change). If you have ordered an item with a future release date, please indicate if you would like us to hold your order to ship all at once, or incur additional shipping charges for multiple partial shipments.

If you have any other shipping questions, please contact our Customer Service department at order@wolfevideo.com or (1.800.GET.WOLFE).